Additional Projects

Bite-sized Successes

Whether it’s enhancing operational workflows, developing intuitive digital solutions, or transforming traditional processes into efficient digital systems, I leverage a user-centric approach prioritizing usability and engagement. By viewing the entire spectrum of user engagement – from raw data analytics to the fine-tuned ideation of new features, I ensure that the end product is not just technically feasible, but also emotionally resonant.

Spend some time with my portfolio’s case studies and see how my passion could empower your business with exceptional design solutions that truly speak to your users.

Mini Case Studies

Bite-sized Successes

Welcome to a curated selection of compact analyses that highlight my design strategy, creative solutions, and their impactful outcomes. These condensed case studies provide a snapshot into some of the innovative projects I’ve had the privilege to work on.

Dual Pricer

Dual Pricer

Project Details

Duration: 2 Months/Ongoing
Team: 1 Product Designer (myself), Multiple Software Developers
My Role: UX Architect, UX Researcher, UX/UI Designer, Interaction Designer, UX Writer, QC
Tools: XD, Brackets, Trello
Deliverables: Web App, Android App, iOS App

  • Conducted competitive analysis for various inventory management apps
  • Developed an admin dashboard for merchant onboarding
  • Designed user-friendly iOS and Android versions of the app
  • Enabled manual, scanner, or import inventory views for merchants
  • Designed a label printing feature compatible with standard printers
  • Automated dual pricing calculations for easy inventory printing

Streamlining Pricing Processes for Merchants

Objective: To provide merchants an intuitive solution to display dual pricing (cash and card prices) for their inventory items, a feature not supported by current tag printing software.

Process & Strategy: An in-depth exploration of various apps supporting barcode scanning, Bluetooth printing, and inventory management laid the groundwork for the project. The research focused on flexible API hardware that ensured seamless integration with our application.

Solution: The final design encompasses an admin dashboard for onboarding new merchants, complemented by user-friendly iOS and Android versions for the merchants. The app allows manual inventory inspection, barcode scanning, and inventory import. It interfaces with compatible label printers and standard printers for tag generation. A standout feature is the automatic dual pricing calculation across the entire inventory, alleviating merchant concerns about discount calculations.

Outcome: Initiated in July 2023, the Dual Pricer app is slated for an iOS and Android launch in October 2023, promising a solution to a long-standing merchant problem.

Bryte Portal

Coming Soon

Project Details

Duration: 3 Months/Ongoing
Team: 1 Product Designer (myself), UI Designer, Multiple Software Developers
My Role: UX Architect, UX Researcher, UX/UI Designer, Interaction Designer, QC
Tools: Figma, Trello
Deliverables: Web App

  • Unified three distinct applications into a cohesive Bryte Portal
  • Designed a UI to seamlessly switch between apps while maintaining a familiar experience
  • Integrated the backend of ‘Deal Builder,’ allowing product addition and deal viewing
  • Seamlessly assimilated the ‘Agent Management Portal’ into the Bryte Portal
  • Conceptualized and fully designed the brand-new ‘Call Keeper’ app
  • Defined overall portal architecture and redesigned user management across apps
  • Incorporated analytics with a unique dashboard for each app
  • Created a global UI to maintain a similar feel across different functions

Crafting Unified Digital Experiences

Objective: To integrate three disparate applications into a cohesive ‘Bryte Portal,’ enhancing user experience and facilitating seamless navigation.

Process & Strategy: The challenge was to unify ‘Deal Builder,’ ‘Agent Management Portal,’ and ‘Call Keeper’ while maintaining a consistent UI that offered users a familiar yet distinctive experience for each app. This involved consolidating three varied user management processes into a single management page and infusing analytics dashboards to provide actionable insights.

Solution: The final design introduced a global UI, maintaining a consistent aesthetic across the apps despite their functional differences. Key features included an app switcher for effortless navigation between apps and individual dashboards offering valuable data insights. This process also involved the complete design of the brand-new ‘Call Keeper’ app.

Outcome: The Bryte Portal design is set to wrap up and move towards development in August 2023, signifying a breakthrough in Bryte’s application consolidation and user interface enhancement.

Call Keeper

Coming Soon

Project Details

Duration: 1 Month/Ongoing
Team: 1 Product Designer (myself), UI Designer, Multiple Software Developers
My Role: UX Researcher, UX/UI Designer, Interaction Designer, QC
Tools: Figma, Trello
Deliverables: Web App

  •  Simplified logging and tracking of after-hours customer service calls
  • Conducted in-depth research with after-hours team to understand their processes and pain points
  • Incorporated ‘Call Keeper’ into the Bryte Portal, using the global UI I developed
  • Streamlined ‘Call Keeper’ as a web app, enabling team members to instantly record calls, view their history, and analyze call data

Simplifying Customer Service Operations

Objective: To develop a tailored solution, ‘Call Keeper,’ for Bryte’s growing after-hours team to efficiently log, track, and draw insights from customer service calls.

Process & Strategy: Extensive interaction with the after-hours team identified pain points and informed the development of features that would optimize their workflow and provide valuable call trends for upper management.

Solution: Designed to integrate into the ‘Bryte Portal’ with a consistent global UI, ‘Call Keeper’ is a streamlined web app allowing team members to instantly log calls, view submission history, and analyze call data. This enhancement enables the team to focus more on customer service, minimizing time spent on logging calls.

Outcome: The design of ‘Call Keeper’ is concluding and expected to enter documentation and development stage by September 2023, offering a promising upgrade in Bryte’s customer service operations.